Who to Contact for Tech Related Assistance
Are you not sure how and where to get help with technology or websites that you use technology to access. Not all things are handled by the technology department. I email out periodic updates to this list but here you can always find the current list.
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Item(s)
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Who or where
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| COVID-19 Information |
John Holbrook |
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School Messenger Notifications
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Communications Specialist - Katie Diamond
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Website pages
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Communications Specialist - Katie Diamond
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Skyward - building schedules and other building related things
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Building registrars
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Skyward – new staff accounts on the Student side.
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Terrie Hedger
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| Skyward –Employee Access setup |
Brenda Trogstad |
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Academic Online Sites and Clever
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Sharon Jacot or Glenn Shorten
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| ELLevation |
Jean Fairbrother |
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IEPs online
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Special Services Dept. Secretary – Amber Frye.
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Staff Directory
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https://staffdirectory.sheltonschools.org
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Voice mail security code reset
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Bob McMath
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Phone Display Issue
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Bob McMath
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Security Camera issue
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Aaron Miller
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| Building Security Alarm Codes |
Deanna Johnson |
| Facilities Reservations |
Deanna Johnson |
| Substitute Online or arranging sub |
Diane Dubay |
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ID Badge
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Jazmin Maldonado
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Door Access Control – Badge not working
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Scott Fry
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Clock/Speaker Volume Level
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Glenn Shorten
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Student Computer and Network Accounts
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Glenn Shorten
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Staff Email Account or Email Groups
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Glenn Shorten
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SPAM or viral email
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Email both Bob McMath and Glenn Shorten
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Student Password Resets
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https://support.sheltonschools.org/SupportManagerWeb/StudentInfo.aspx
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Chromebook Help
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[email protected]
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Most office and classroom issues related to technology equipment are best served by entering a service request at: https://support.sheltonschools.org/SupportManagerWeb/SREntry.aspx
Our list of other things to work on come from the entered service requests. If you have something that truly only takes a short amount of time, then your Technology Building Support Coordinators might be able to lend you some assistance without a service request. However, if it isn’ t something quick and/or they are off to work on a high importance issue they may and probably will ask you to enter a service request.